Alliance Medical - Turner Diagnostic Centre

After not having any joy with my local doctor I decided to have a private MRI scan. At the Turner Diagnostic centre. I was looked after and everyone was very helpful. Two days after the results came through. So glad that I decided to go down that road .Thank you

Getting the appt & attending he scan was good. All personal were professional & hepful. I have not had results yet - 5 days on.

Very friendly and helpful. Very happy with after service.

My scan was on time, and the receptionist was welcoming and helpful. The medical/technical team who did the MRI scan were very supportive, explained everything carefully, and were generally helpful. The whole area was absolutely spotless (including the loos). It was a very positive experience, for which many thanks are due.

My MRI scan was easy to book and I received a telephone call from a doctor the following day to discuss my health issue. The booking confirmation included travel directions and all the information i required to find the MRI centre (in this case, The Turner Diagnostic Unit at Colchester General Hospital). On arrival, I was dealt with straight away, the MRI scan took 30 minutes and was totally painless, and the medicastaff were polite, efficient and friendly, putting me at ease. I received the results by email a few days later and also received a telephone call from a doctor explaining them. I was totally satisfied with the whole experience.

Result in three days, this will help my progress.

Friendly staff, very reassuring and understanding.

Quite EXCELLENT The whole process from booking to having the MRI images and the radiologists report in the right hands could not have been faster. The price was hugely competitive too!

Friendly staff and easy experience

Its Brilliant that you can self- refer, saving time & money from our NHS. Easy, booking, prompt follow up Clinical Assessment & MRI, within 1 week, results next day. The only room for improvement for me was that I was unable to open the downloaded images, it would be beneficial to have another option available.

Competitively priced and easily booked. Confusion of transfer of reports lost 1 star..

Super service when you sign up, clear on costs ( no hidden cost everything included in price). Choice of location very helpful. I can not praise the medical team enough. The GP who called me was wonderful. She was so supportive throughout the whole process. I had my MRA within 12 days . I hugely recommend using this company. Only issue is the phone line is often not answered. On the 2 occasions I got through the admin staff are of limited help and you definitely get the impression you are bothering them . So sad as medical team all so wonderful. The only other issue is you get sent your scans with no report initially so me and my husband spent hours trying to interpret them . Ideally you would get written report then the scan. Overall this is a wonderful service and I have already recommended it to people .

Overall, very grateful (for my savings) that I could afford to fast track my scan and get the results back in less than a week. Can’t fault the process from scan to results, but not best pleased to have to chase Alliance for the appointment; this took about two weeks from first booking to getting a date, which wasn’t what appears to have been promised on the initial blurb from Alliance (2-7 working days). It took three phone calls to the helpline over about a week, ending in a very helpful person on the other end chasing the hospital to fix the appointment. I understand that Covid has put everyone in healthcare under enormous pressure, but the least Alliance could do is keep people up to date with progress and problems without customers having to chase and nag them!

I thought the service I received was excellent, thank you

Really good service. I was a bit sceptical - the service and price seemed too good to be true! Really fast service - first phone call from the clinician was within 24 hours o f making and appointment and the MRI appointment came through within 2 weeks - it was a month but I got a call to bring forward. MRIs on the Tuesday and scans and reports were in my inbox on the Thursday evening. Brilliant. Download is a bit tricky but got there after about an hour. You need a computer though - not an iPad. Overall I would highly recommend this service for the speed of delivery. Excellent

I booked an MRI scan after waiting for a long time on the NHS to come back to me....The process was really pleasant. Once I received my imaging via email I was contacted by a clinician to discuss the results and was send a report outlining the findings.

Great fast service and from start to finish we felt in good hands

Efficient service, good communication.

I would give 5* but trying to download images is difficult. Also my Consultant secretaries are having the same problem. I have tried emailing to them but Images are not allowed. I have requested National MRI Scan for assistance by sending to to the secretaries in question. My appointment came through very quickly for which I would give 5* staff very pleasant and chatty, it was my previous comment. Such a shame. I have now updated to 5* as National MRI have deluvered my request and Images are now with the Consultant. I would recommend their services to anyone. Thank you

My adult grandson collapsed, he was taken to hospital, after eight hours with no bed available and being told that he needed an MRI but not a priority, he discharged himself. From first contact with your Company to receiving results was less than three weeks. During that time we heard nothing from NHS. Would use you again.

Amazing service! Excellent staff, clean and safe environment! I was very impressed! Thank you!

Consultant got in contact very quickly after booking and again after scan results were available. However, the scan took longer than expected to be contacted about appointment date and then had to wait a further week for the scan.

I booked a private scan over concern about headaches. The head and spin scan turned out to be fine but did throw up an unexpected issue. The treatment from booking to the contact with the consultant were efficient courteous and friendly in all departments. Would highly recommend

Highly recommend this company. The communication from the beginning up to receiving the reports was excellent. Everything was so quick, everything went as promised. My only complaint was at the way I personally received my report,could not download them from my apple computer. Therefore have not been able to have my reports. Otherwise every other stage was absolutely perfect.

Brilliant service from booking through to getting to the results. Would highly recommend.

Very good service and feedback

Helpful and polite Least expensive Prompt service

Really glad I chose this company. Great communications throughout, very quick from initial enquiry to phone consult, MRI appointment then follow up. Would not hesitate to recommend or use again. Thanks for giving me peace of mind.

Exceptional quality care and made me feel comfortable, could not have asked for more. THANK YOU

Quick, simple and good value

Courteous and very helpful on the phone & my scan was on time. Went straight in & made to feel relaxed. The results came through within 3 days very pleased.

i arrived early for my appointed but was seen without much of await brillant

Ease to book fast service and results in.5 days

Really quick and thorough service (MRI for ACL tear)

Good and efficient service. Quick and clean. Cost effective compared with other sites

Absolutely fantastic service from scan.com, i put in the request for the scan on the Thursday morning and a doctor phoned me that same evening, i had a phone call from the hospital the following Tuesday for an appointment the next day and i had my results back the Friday afternoon. The doctor i spoke to on the phone was lovely and so helpful, this has saved me months of waiting and anxiety worrying about what was wrong with me. I wouldn’t hesitate to use scan.com again in the future, thank you so much!

The most simplist and professional service I have ever used couldn’t recommend scan.com enough and all the after care and advice ,far better than any doctors or hospital advice I have had in past.

Was made easy by the staff, I’m clostraphobic so I just shut my eyes the whole time and they let me know how long I had to go

Unless I contacted them I didn’t receive any information. So I had to phone regarding results 3 times. The actual scan went well.

Got there a bit early called in made to feel welcome

It was such an advantage to be able to book an MRI scan without going to my GP. All aspects of the request, triage & booking were very efficient. On the day of the scan at the venue, all staff were friendly & professional. All aspects of the scan were explained very well. Results came through very promptly & were explained very clearly.

Thankyou for all the help I received my mobility isn’t good and all the staff were extremely helpful and friendly. The service was quick simple from start to finish.

Very helpful reporting of the scan . The scan was well organised and efficient booking as well as friendly .

Competitively priced and easily booked. Confusion of transfer of reports lost 1 star..

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Very quick response times and whole service was complete within 8 days. Bet professional. Good choice of locations and times.

Was all sorted very quickly. Only trouble I’m having is seeing my scans as only have I phone and I pad.

It was very efficient and thorough Contacted me quickly with results and advice Also very helpful nothing too much trouble I’d highly recommend them

Had excellent communication from start to finish, very quick to get my MRI scan and results within 2 days . So glad I went down this route as I know now my issues have now been identified

The whole process worked like clockwork and I was impressed with the service

Excellent experience,within one week had MRI scan and received comprehensive report

I booked an MRI on the tuesday and then on the wednesday received a call offering me an appointment at a hospital very near to me. On the saturday I got my results back with detailed explanation and images provided. Can't recommend highly enough fabulous service from start to finish.

Punctual and very efficient. Friendly staff.

Worth every penny. From booking to results in 2 weeks, can move on with my treatment to resolve the issue. Would absolutely recommend if you’re on a waiting list and fortunate enough to be able to pay privately.

Extremely fast service, no fuss, perfect experience

Very quick and easy

Excellent service and very quick!

Excellent service from start to finish with MRI results very quickly

All good got taking in for scan as soon as I got there .All went smoothly and results back within a day .would recommend

First class service at a reasonable price

Good quick service

The process of MRI booking, having the scan followed by the report was completed in eight day without any problems. An easy process to follow

Affordable. Quick clinician assessment tho’ getting an appointment at Colchester did take 7 days, no online booking offered. Mri went ahead quickly once I had been contacted. Turner Diagnostic very good with actual scan. Results with Scan.com within 2 days. Scan.com clinicians assessment and report within 2 days. Overall very pleased.

Rapid referral for a scan. Knowledgeable and sympathetic staff. Results of the scan available quickly with a detailed report which a member of staff goes through with you on the phone. Report and images sent to you and your consultant within days.

I had an MRI Scan and very nervous, very nice people and put me at ease. Results came through in a week.

Professional Clinician pre call. Excellent welcome to the Turner suite at Colchester Hospital by Kate Ringrose, a very swift scan and scan results.

From booking to results was as good as could be. The Staff at Colchester were very helpful, pleasant and friendly, please extend my thanks..

Very easy to book and quick result with a phone call to explain findings

Professional, helpful and easy to use.

Very nice and polite staff… Who seemed to be a global staff.. Very nice Quickly treated and results were delivered in a timely manner…

All very efficient with friendly staff to boot

Fast, efficient and friendly service.

Everything went well. I received a very helpful phone call when I made the booking. All went ok on the day except that there was a bit of a delay, hence my ticking 4 instead of 5 stars. However everyone was helpful, and I was told what would happen etc. The results came within a few days and I had another helpful phone call to explain everything.

Because I had knee pain and wasn't getting very far, or very quick with the NHS, I decided to pay for an MRI privately to speed things along. To establish my problem, I had a pre and post consultation via a phone call. This has enabled me now to go to the doctor so they can see exactly what the problems are, and how to move forwards to get the right treatment.

Very friendly staff and made you feel relaxed. Appointment time running behind apart from that excellent service.

Smooth from start to finish. Highly recommend

The whole experience went quickly and smoothly, and everyone involved was really helpful

The overall service I received was good, the staff were friendly, explaining things as needed. My report arrived within the specified timeframe which I was mostly able to understand without medical explanation. My only frustration on the day was that, having been asked to arrive 10-15 minutes before my appointment, I was then kept waiting for a further 30 minutes past my appointment time.

Efficiency all the way through the process.

Very friendly, very helpful x

Although the booking process was straightforward and the scan was within a week. The report I received was incorrect, the wrong address and outcome was also incorrect. I have contacted the team again as I need the report with my correct details. I have also asked for the images and to date have not received them. I cannot move forward as my consultant needs the images as soon as possible and the report I received has not been actioned. It seems like all companies they are quick to take your money but really bad after care.

A very efficient service- quick responses and appointments. At the scan the team were very friendly and explained what was to happen. Results were with my consultant within a week and a follow up letter to me within ten days. Thank you

A seamless process from booking to results. A very helpful onsite team at Colchester Hospital and insightful review of the scan results from the follow up call. Booking to scan was 4 days.

Amazing service, informative, friendly and so quick to get referrals and results sorted! Cannot recommend them highly enough!

I thought being able to access an MRI being assessed, in my case by Sophia and been given the results so quickly without fault and excellent. I did find things went wrong with the actual scanning dept at Colchester which let the side down. I had to change scanning rooms and wait for a long period in between. I had my hip MRI in one scanning room and then waited until every NHS patient had been scanned before I was seen in the second MRI scanning room for my pelvic and lumbar screen. I was the very last patient to leave the dept. I sat next to a man who I saw leaving the dept as I was returning to the changing room. He told me his MRI was at 19:50hrs and he was finished, changed and leaving the dept. My contrast my appointment was at 18:35hrs. I did not find the radiographers very kind and found getting up and down and lying twice on the scanner subject to twice the noise unfair. This was not a nice experience and I was not treated with respect or kindness. It was a shame the two did not marry. Administration, assessment and fees back by Sophia was brilliant but the actual time endured at the centre by the radiographers a terrible experience. Reception and front of house staff at the centre however were very pleasant.

Really easy to book Seen within 4 working days

Overall I found the whole process very smooth and professional. The initial web site booking form was easy to use. The phone call from the Dr asking questions and establishing my need was very good. I had my MRI within a few days of requesting and my result was returned on a Sunday, 3 days after the scan again by the same Dr on the phone. Fair price, good service, no complaints.

Very easy booking and service. 7 working days from booking to scan report.

Within a couple of hours of submitting my application online a clinician rang me, discussed my issues and made a referral. Two days later I had the scan & a couple of days after that I received the report via e.mail. The same clinician then rang me again & went through it. There was even an interactive version which explained many of the medical terms.

Very quick response times and whole service was complete within 8 days. Bet professional. Good choice of locations and times.

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Thankyou for all the help I received my mobility isn’t good and all the staff were extremely helpful and friendly. The service was quick simple from start to finish.

Very helpful reporting of the scan . The scan was well organised and efficient booking as well as friendly .

It was such an advantage to be able to book an MRI scan without going to my GP. All aspects of the request, triage & booking were very efficient. On the day of the scan at the venue, all staff were friendly & professional. All aspects of the scan were explained very well. Results came through very promptly & were explained very clearly.

Unless I contacted them I didn’t receive any information. So I had to phone regarding results 3 times. The actual scan went well.

Got there a bit early called in made to feel welcome

Was made easy by the staff, I’m clostraphobic so I just shut my eyes the whole time and they let me know how long I had to go

The most simplist and professional service I have ever used couldn’t recommend scan.com enough and all the after care and advice ,far better than any doctors or hospital advice I have had in past.

Absolutely fantastic service from scan.com, i put in the request for the scan on the Thursday morning and a doctor phoned me that same evening, i had a phone call from the hospital the following Tuesday for an appointment the next day and i had my results back the Friday afternoon. The doctor i spoke to on the phone was lovely and so helpful, this has saved me months of waiting and anxiety worrying about what was wrong with me. I wouldn’t hesitate to use scan.com again in the future, thank you so much!

Good and efficient service. Quick and clean. Cost effective compared with other sites

Really quick and thorough service (MRI for ACL tear)

Ease to book fast service and results in.5 days

i arrived early for my appointed but was seen without much of await brillant

Courteous and very helpful on the phone & my scan was on time. Went straight in & made to feel relaxed. The results came through within 3 days very pleased.

Quick, simple and good value

Exceptional quality care and made me feel comfortable, could not have asked for more. THANK YOU

Really glad I chose this company. Great communications throughout, very quick from initial enquiry to phone consult, MRI appointment then follow up. Would not hesitate to recommend or use again. Thanks for giving me peace of mind.

Helpful and polite Least expensive Prompt service

Very good service and feedback

Brilliant service from booking through to getting to the results. Would highly recommend.

Highly recommend this company. The communication from the beginning up to receiving the reports was excellent. Everything was so quick, everything went as promised. My only complaint was at the way I personally received my report,could not download them from my apple computer. Therefore have not been able to have my reports. Otherwise every other stage was absolutely perfect.

I booked a private scan over concern about headaches. The head and spin scan turned out to be fine but did throw up an unexpected issue. The treatment from booking to the contact with the consultant were efficient courteous and friendly in all departments. Would highly recommend

Consultant got in contact very quickly after booking and again after scan results were available. However, the scan took longer than expected to be contacted about appointment date and then had to wait a further week for the scan.

Amazing service! Excellent staff, clean and safe environment! I was very impressed! Thank you!

My adult grandson collapsed, he was taken to hospital, after eight hours with no bed available and being told that he needed an MRI but not a priority, he discharged himself. From first contact with your Company to receiving results was less than three weeks. During that time we heard nothing from NHS. Would use you again.

Efficient service, good communication.

I would give 5* but trying to download images is difficult. Also my Consultant secretaries are having the same problem. I have tried emailing to them but Images are not allowed. I have requested National MRI Scan for assistance by sending to to the secretaries in question. My appointment came through very quickly for which I would give 5* staff very pleasant and chatty, it was my previous comment. Such a shame. I have now updated to 5* as National MRI have deluvered my request and Images are now with the Consultant. I would recommend their services to anyone. Thank you

Great fast service and from start to finish we felt in good hands

I booked an MRI scan after waiting for a long time on the NHS to come back to me....The process was really pleasant. Once I received my imaging via email I was contacted by a clinician to discuss the results and was send a report outlining the findings.

Really good service. I was a bit sceptical - the service and price seemed too good to be true! Really fast service - first phone call from the clinician was within 24 hours o f making and appointment and the MRI appointment came through within 2 weeks - it was a month but I got a call to bring forward. MRIs on the Tuesday and scans and reports were in my inbox on the Thursday evening. Brilliant. Download is a bit tricky but got there after about an hour. You need a computer though - not an iPad. Overall I would highly recommend this service for the speed of delivery. Excellent

I thought the service I received was excellent, thank you

Super service when you sign up, clear on costs ( no hidden cost everything included in price). Choice of location very helpful. I can not praise the medical team enough. The GP who called me was wonderful. She was so supportive throughout the whole process. I had my MRA within 12 days . I hugely recommend using this company. Only issue is the phone line is often not answered. On the 2 occasions I got through the admin staff are of limited help and you definitely get the impression you are bothering them . So sad as medical team all so wonderful. The only other issue is you get sent your scans with no report initially so me and my husband spent hours trying to interpret them . Ideally you would get written report then the scan. Overall this is a wonderful service and I have already recommended it to people .

Overall, very grateful (for my savings) that I could afford to fast track my scan and get the results back in less than a week. Can’t fault the process from scan to results, but not best pleased to have to chase Alliance for the appointment; this took about two weeks from first booking to getting a date, which wasn’t what appears to have been promised on the initial blurb from Alliance (2-7 working days). It took three phone calls to the helpline over about a week, ending in a very helpful person on the other end chasing the hospital to fix the appointment. I understand that Covid has put everyone in healthcare under enormous pressure, but the least Alliance could do is keep people up to date with progress and problems without customers having to chase and nag them!

Its Brilliant that you can self- refer, saving time & money from our NHS. Easy, booking, prompt follow up Clinical Assessment & MRI, within 1 week, results next day. The only room for improvement for me was that I was unable to open the downloaded images, it would be beneficial to have another option available.

Friendly staff and easy experience

Quite EXCELLENT The whole process from booking to having the MRI images and the radiologists report in the right hands could not have been faster. The price was hugely competitive too!

Friendly staff, very reassuring and understanding.

MRI Scan was fine. The downloading of the images and report was problematic requiring many emails..

My scan was on time, and the receptionist was welcoming and helpful. The medical/technical team who did the MRI scan were very supportive, explained everything carefully, and were generally helpful. The whole area was absolutely spotless (including the loos). It was a very positive experience, for which many thanks are due.

Result in three days, this will help my progress.

My MRI scan was easy to book and I received a telephone call from a doctor the following day to discuss my health issue. The booking confirmation included travel directions and all the information i required to find the MRI centre (in this case, The Turner Diagnostic Unit at Colchester General Hospital). On arrival, I was dealt with straight away, the MRI scan took 30 minutes and was totally painless, and the medicastaff were polite, efficient and friendly, putting me at ease. I received the results by email a few days later and also received a telephone call from a doctor explaining them. I was totally satisfied with the whole experience.

Very friendly and helpful. Very happy with after service.

Getting the appt & attending he scan was good. All personal were professional & hepful. I have not had results yet - 5 days on.