Alliance Medical - Guildford Diagnostic Imaging Centre

Nice staff and clean environment. Not seen by anyone on leaving as only one member of staff admitting patients and they were busy dealing with the next patient so wasn’t told when I would get the results.

Very easy to book and quick turn around. Lovely staff and results through next day.

Excellent service from a knowledgeable team

Would have been a 5 star rating, if not for the poor communication issues with regard to, always having to speak to an answerphone and calls never returned…But, the scan itself was carried out professionally, the consultations both before and after the scan were comprehensive and clearly explained.

Service was quick and efficient. It was great to be able to have a scan that was below my expectations on cost.

The scan itself was good but the website was poor as it was incorrectly offering appointments that had been sold long ago. What was worse was that the staff new this but the managers doing nothing about it. The appointments and the bookings need to be interactive

Easy to book, all ok at facility and good feedback on results

Excellent service, well located, and great combination of pre scan interview, post scan interview and interpretation, and great written report and image access

First class service

I arrived 20 minutes early for my appointment and was seen within 5 minutes. The facility is clean and well appointed, with extremely friendly and helpful staff. After changing into the standard hospital garb, I was taken through to the MRI scanner room, told exactly what was going to happen and got onto the scanner. Throughout the process I was monitored and someone ensured that I was ok. The experience was efficient and I left feeling comfortable that I had been dealt with extremely well.

Excellent service from start to finish.

The follow up conversation with Simon was very good. He was patient explaining the various items on the list. I was not pleased with the way that scan advertises available times which are not true because the times depend on the availability at the scan centre. I appreciate they point out that these times may not be available but I still think it’s a slight deception and unsettling for people who are in pain and already distracted.

Everything went to plan. Staff were very helpful and friendly. They got my address wrong on the report sent out to me, but that's just a tiny point. Would definitely recommend anyone to use Scan.com for a scan. A very professional and well organized company. Thank you.

It was so easy to arrange

Efficient, professional and timely

Quick and professional.

Quick and professional.

Everything went great but unfortunately I've still not received my results by email. I've made phone calls and sent emails looking for it to be sent but it still hasny unfortunately.

If I dont leave a review I will keep getting reminders, so here goes. The purpose of the scan was to make a medical diagnosis. In that regard it was 100% successful. Some might mention the site is showing its age, complain the sign said the toilet was out of order when it wasn't, or that changing rooms are just tiny cupboards with a chair. But I won't because I don't care about these things. All I cared about was getting a quality report with professional staff using one of the most advanced public 3T scanners there is. For me that was enough, and for that I am very greatfull - thank you.

If I dont leave a review I will keep getting reminders, so here goes. The purpose of the scan was to make a medical diagnosis. In that regard it was 100% successful. Some might mention the site is showing its age, complain the sign said the toilet was out of order when it wasn't, or that changing rooms are just tiny cupboards with a chair. But I won't because I don't care about these things. All I cared about was getting a quality report with professional staff using one of the most advanced public 3T scanners there is. For me that was enough, and for that I am very greatfull - thank you.

This company has operated since 2017. The process worked well for me. I was able to have a checkup locally rather than travel into London. There are some bad reviews because, in my opinion, people expect too much. NMRIS acts as an agency tor MRI scanning operators. It utilises their spare capacity and enables us to get these scans at competitive prices whilst also having oversight from NMRIS's referring physician - an improvement on self-referral (and some centres do not allow self-referral). The downside is you have an approximate timescale of when things will happen and have to make a booking before the process starts, then wait for the scanning centre to agree a booking slot with you. For me, everything happened within acceptable time limits. I think waiting 10 days or so for a report is too long and NMRIS should address this issue where and when applicable.

This company has operated since 2017. The process worked well for me. I was able to have a checkup locally rather than travel into London. There are some bad reviews because, in my opinion, people expect too much. NMRIS acts as an agency tor MRI scanning operators. It utilises their spare capacity and enables us to get these scans at competitive prices whilst also having oversight from NMRIS's referring physician - an improvement on self-referral (and some centres do not allow self-referral). The downside is you have an approximate timescale of when things will happen and have to make a booking before the process starts, then wait for the scanning centre to agree a booking slot with you. For me, everything happened within acceptable time limits. I think waiting 10 days or so for a report is too long and NMRIS should address this issue where and when applicable.

First time to have a MRI in my life and I don’t know what to expect, but it was quick but the machine is quite noisy

First time to have a MRI in my life and I don’t know what to expect, but it was quick but the machine is quite noisy

Great, couldn’t fault the service. Just wished I’d booked in five weeks earlier rather than wasting time with the drs surgery.

Great, couldn’t fault the service. Just wished I’d booked in five weeks earlier rather than wasting time with the drs surgery.

Really impressed with the speed at which I was attended to. First point of contact to make the appointment was reassuring and staff on the day were caring and professional. Thoroughly recommended if like me the NHS wait is too long or it’s just not happening! Very reasonably priced too.

Really impressed with the speed at which I was attended to. First point of contact to make the appointment was reassuring and staff on the day were caring and professional. Thoroughly recommended if like me the NHS wait is too long or it’s just not happening! Very reasonably priced too.

Excellent service and reasonably priced. Very easy to follow report received after a telephone consultation follow up with someone who went through everything and asked if I had any questions. The CD with the MRI images arrived soon after. The only thing was I had read that the imaging programme is not compatible with Apple devices, which is true as I found out. I had e mailed Alliance Medical about this but they didn’t reply (not good). I found on the internet that there was an APP called OSIRIX Lite which de-encryptes the MRI for Apple devices, which it does perfectly. Understanding what’s what is another matter! All in all a very professional , fast and easy service which I would recommend.

Excellent service and reasonably priced. Very easy to follow report received after a telephone consultation follow up with someone who went through everything and asked if I had any questions. The CD with the MRI images arrived soon after. The only thing was I had read that the imaging programme is not compatible with Apple devices, which is true as I found out. I had e mailed Alliance Medical about this but they didn’t reply (not good). I found on the internet that there was an APP called OSIRIX Lite which de-encryptes the MRI for Apple devices, which it does perfectly. Understanding what’s what is another matter! All in all a very professional , fast and easy service which I would recommend.

On applying for the MRI scan a doctor contacted me straight away and considered my reasons for the MRI scan, which followed a prompt verbal decision, to determine I would obtain health questions needing answering. The procedure was straight forward and the results received were within three days. Understanding the medical diagnosis is a challenge without medical knowledge, so a follow up discussion would be appreciated, which I was informed would occur within five days. Just waiting for that call for a discussion on the results. Otherwise happy with the friendly professional service provided and clear instructions with what to expect.

On applying for the MRI scan a doctor contacted me straight away and considered my reasons for the MRI scan, which followed a prompt verbal decision, to determine I would obtain health questions needing answering. The procedure was straight forward and the results received were within three days. Understanding the medical diagnosis is a challenge without medical knowledge, so a follow up discussion would be appreciated, which I was informed would occur within five days. Just waiting for that call for a discussion on the results. Otherwise happy with the friendly professional service provided and clear instructions with what to expect.

All round well organised. Good choice of venue (car parking) Organised team. All good Thanks

Had to chase you up for appointment, had to chase you up about results, And when not being very computer literate found it difficult to view results.

From start to finish it was a quick easy process and got to have my MRI within two weeks at my preferred hospital

From start to finish it was a quick easy process and got to have my MRI within two weeks at my preferred hospital

A wide scanner so no feeling of claustrophobia. Everything went very smoothly and to time and all the personnel were helpful and professional.

A wide scanner so no feeling of claustrophobia. Everything went very smoothly and to time and all the personnel were helpful and professional.

Communication leading up to the scan was good.The wait time was also good. The sacn was prompt and efficient except that I had a trapped nerve in my right buttock and after 40 mins scanning I was in agony. The worse pain I have experienced since this problem started.Hence I had to move slightly and caused a blur on the scan. The operatives were good but difficult to understand as their English was not difficult to understand, especially with masks on. After care was good with a comprehensive report and a phone call explaining in every day English what the problem was.

Communication leading up to the scan was good.The wait time was also good. The sacn was prompt and efficient except that I had a trapped nerve in my right buttock and after 40 mins scanning I was in agony. The worse pain I have experienced since this problem started.Hence I had to move slightly and caused a blur on the scan. The operatives were good but difficult to understand as their English was not difficult to understand, especially with masks on. After care was good with a comprehensive report and a phone call explaining in every day English what the problem was.

I had no idea what to expect. The service I got exceeded any expectations I may have had. Very prompt very easy to get an appointment and very quick analysis and report. Excellent value for money.