Alliance Medical - Princess Royal Hospital MRI Unit

The Scan took place in a unit outside , which was dated , cold and shabby- unlike the Jane’s at the American Express building in Brighton/woodingdean. The staff were abrupt, unsympathetic tk tye level of oak. I was in, no suitable supports to place under me legs, whilst I struggled to lie on my back as it’s agony. They tried pushing pillows under my knees, 3 if them In the end as they were very old flat pillows- it was painful. Then once my head had been secured in the frame, the other person was passing me ear plugs- I coukdnt move my arms , too painful, so he tried moving & lift my head & the. Out the head phones on, squashing my ears/ head whilst trying to push them on - I was in so much pain, and my thoracic are, mid back discs were being scanned- I really didn’t receive a basic level of care- and as I was paying for the MRI , I was really shocked by the inexperienced & unprofessional staff you have employed- a very painful experience - with uncaring staff in an outdoor old, tatty unit .

Great experience over all satisfied !

Easy to book, good information received through the process. Had to chase for report though and still have not received the scans yet. But would recommend.

Good quick service

Ease of the process, quick and friendly service.

Appointment was arranged within a week of my request for a scan. Hospital staff were professional yet friendly.

The scan was very straight forward and on time

Excellent , polite staff who kept me informed of what was going to happen. Everything went smoothly.

Efficient & Professional. Quick both with booking, appointment slot and follow up .Appreciated actually speaking to a clinician before and after scan rather than just online communication

I was made to feel totally at ease from the beginning . All the staff were very helpful and explained exactly what would happen. The MRI was so relaxing it was almost a shame to come out. The staff couldn't have been better.

Very professional, answered all my questions easily and helped book an MRI, not much waiting time, 4 days, on arrival, filled in the consent form and went straight in for my scan, only 5 days and received a call explaining my results, along with scan result and I age's in an email, very prompt, very professional, keep up the great work

Welcoming person at reception. Appointment was on time. Very reassuring nurse who operated the machinery for the scan.

The booking process was very easy and I was guided by my physio as well. I feel it was money well spent as my treatment from her is now much more specifically targeted and so my condition is already a lot better.

Getting appointment showed when booked was not viable so not sure why given as an option when booked as didn’t get chosen date but the next day but took lot of emails and calls then short notice before finalised. Scan seemed fine all staff lovely etc had report and suppose to have call from doctor to explain 5 days gone since report still not had call Still no call despite chasing

Easy to book, quick and helpful. I would recommend this company.

Swift appointment … swift report …

The booking process was so simple & booking time obviously compared to waiting for NHS was perfect. I had a phone call after 3 days & The MRI scan results were read out as well as the results emailed over straight away. Great service, thank you.

The quality of service was excellent. Customer service personnel were polite, helpful and efficient. Would thoroughly recommend them.

Very quick appointment, very polite and helpful staff at the appointment. Quick results explained in a manner I could understand.

Very efficient service from start to finish. Cheaper than I had expected too. The assigned clinician was excellent and very knowledgeable and called me to explain the results of the scan. Overall an excellent service, would recommend.

Fast and efficient service, thank you

I would highly recommend Your MIR Unit all the staff are very efficient extremely polite and helpful

All went very smoothly and in good time. Thank you

Excellent service. Got my scan done within days and received my report shortly after. Spoke to a lovely doctor before and after who explained everything clearly. I emailed an enquiry a few days afterwards and got a reply within the hour.

I received excellent communication both on booking and after my scan from Mark at customer support.He was very helpful. The staff at the PRH MRI unit were very pleasant and helpful.The only problem I had was being assured the report could be prepared in time for my GP appointment this was not the case but the support dept.Followed this up quickly.Overall a good efficient service. M

I was happy with my MRI which revealed the Problem I was having with my knee. I had a follow up call to discuss my options for the Future.

Quick and friendly service at a reasonable price

Having found the advert for an MRI on line, we signed up. A phone call ensued and then quickly an appointment date and time. The whole procedure was good and I was welcomed and looked after for the whole of the appointment. We will definitely be recommending your services to others. Thankyou.