UME Harley Street

I used scan.com after researching that an ultrasound would be able to identify a condition that I was advised I did not have by my GP after a physical examination. The booking and payment processes were incredibly easy. I did book my scan in London despite it being about an hour and a half away due to there being a slightly longer lead time (only around 1-2 weeks) at a more local scan location; however, the price was still reasonable. I was called the following day by a clinician who walked through my information and asked relevant questions to ensure I could be referred for the scan. Not only was he incredibly helpful, but he was kind and reassuring. I was then contacted by the scan location within a day or two following this to book my scan. On the day, the scan went smoothly, and the radiologist gave me the relevant information on the day, but this was then followed up by the clinician at scan.com. I was unable to take the initial call and asked for a follow-up the next week, which was accommodated without hesitation. I got my results and was given the opportunity to ask questions. I also received a written report of the scan. Overall, it was an excellent experience.

Staff very polite and pleasant. Staff listened actively at all times and explained everything in language which was easy to understand. I can honestly say I would recommend the staff to all.

The booking process went very smoothly as did the procedure itself but the outcome reporting fell far short of expectations. A few days after my scan I received a call from a radiologist to run through the results of my CT Angiogram Scan. The person providing the feedback was not the person who wrote the report analysing my scan. The line was very poor and I had to keep asking the radiologist to repeat himself and speak louder. I had specifically asked when I made the booking for the procedure, that I receive an update on the areas of stenosis identified in my last scan (with Scan.com) 3 years ago. The report was ambiguous and the radiologist who called me with an explanation of the Coronary Angiogram CT Scan did not understand the report which had been written by another radiologist. He kept saying “I don’t know what he (the report writer) he meant by that ..”. Hardly reassuring let alone a waste of money to have a procedure and then not get back feedback on the thing you had specifically asked for when committing to the scan. I asked for clarification and the radiologist told me he would request this as an addendum. Nearly 2 weeks later I am still waiting. So my summary is: scan.com lets themselves and their customers down by not having the person who analyses the scan and writes the report to actually discuss the report with the customer. Instead it’s passed to a junior to try to understand his boss’ report. To me it was a waste of money. Another 4 weeks have passed since Scan.com responded to my review. The promised “Addendum” has never materialised. In the meantime I paid for a full coronary angiogram privately with a major London clinic. The results were wildly different to the ct scan I had received via Scan.con

Excelent Service, Very Helpfull & Profesional Staff. Would Highly Recommend.

Waiting time to long

It was simple and straightforward

Quick response to enquiry all test completed within days report received so quickly and relieved with good news result.

I had a CT angiogram. The staff were all helpful and reassuring and the premises were clean and pleasant. What the scan involved was clearly explained. I received a phone call from the specialist who clearly explained the results. All in all it was well worth paying for the scan rather than waiting for the overburdened NHS.