Nuffield Health, York Hospital

service was very good it was explained to me the procedure and was informed of the result

I booked an MRI, choosing a convenient partnered hospital. I received an email next morning, naming the Scan clinician, from whom I received the call an hour or so later. I had the call from the scan centre later that day (Friday) and had the scan the following Tuesday. The radiologist's report was emailed to me three days later and the Scan clinician phoned then, (with no warning, so I missed his call; see below). I requested the actual images and received a link to those the next day, which was excellent. This would merit a 5 star performance. But I have removed a star. First, I think Scan.com need to look at increasing the pre-booking confidence that they are genuine and not a scam. Their "about us" page lists three hospital groups (partners), one of which I used for my scan. But the partner organisation website does not show any endorsement of Scan.com. It would greatly increase patient confidence if Scan.com could arrange for partnered hospitals to mention and link to Scan.com. Although there are plenty of reviews here on Trustpilot, that does not give confidence that the scan report and images are actually those created at the scanning centre. Endorsement by the scanning centres would provide that confidence. Secondly, Scan.com take payment at the time of booking. This is rather scary and looks like a scam (it is not). It would be better to take payment after the initial clinician call or even after the call from the scanning centre. Supermarkets manage to delay taking payment until the order is despatched so why cannot Scan.com operate a similar process? After the MRI, it would be good to have a chance to arrange a time for the Scan.com clinician to call. I received the call, with no warning, while I was in a meeting and unable to take it. There was no obvious way to call back to rearrange. I could probably have emailed Scan.com's admin but it was not clear that this was how to do it. Although I received the radiologist's report, I did not receive the simplified lay-language "scanslated" report. This is not a problem for me as I can understand the medical terminology. But the lay report would still be interesting and should have been provided. I would use Scan.com again if I need a diagnostic scan quickly but I would be happier to recommend them to others if they could take the steps to increase customer confidence as I suggest. Edit 3/8/2024 after Scan.com reply Many thanks for the reply. Nothing happened regarding the scanslated report so I emailed admin at Scan. I did then get a link to the report. I must say that the scanslated report is not very useful as it only covered two lines of a whole page report, gives no more information than a simple search on terms and the interactive clickable format is annoying to use as you have to access it via a time-expiring link. Not a problem for me as I can understand the original report but you might want to look into making the feature more complete and more easily accessed.

Very helpful and friendly staff

very good service

very good service

Saved a lot of time and worry. Very professional & efficient service.