Newcastle Royal Quays

Excellent service Good clear information

Scan was approved within 24 hours of booking, reported on within 48 hours of having the scan which was over a bank holiday weekend. Very efficient staff, dealt with a query I had promptly. Would definitely use again.

Lovely people made me feel comfortable nothing too much trouble A*

Excellent staff. Extremely pleasant and very professional, particularly when one is slightly worried about the ultimate diagnosis. Would recommend Scan.com to anyone.

Very easy to use. Staff extremely helpful when I needed to change locations. Turned up at the scan lunchtime and by late evening I had a telephone call from the clinician explaining the results together with emailed results. Would recommend

It is very rare to find a service that incorporates a very high degree of efficiency with a human edge. Scan.com does this. For my MRI whole body I was called immediately and spoke to doctors and staff who cared about the procedure I was going to have. Scan.com used a highly excellent provider for the MRI with staff that were super compassionate and explained everything. Ultimately the scan revealed abnormalities that will save my life and Scan.com made this happen. Thank you so much!

After GP Diagnosis of OA from x-Ray after sudden onset of pain that continued for 7 weeks while waiting for referral decided to get MRI to check if more precise reason for sudden pain. The MRI was arranged within 2 days and results delivered within further 2 working days. Confirming more precise reason for pain. Now able to find specific exercises to help myself whilst still waiting for NHS referral. The whole process was efficient and telephone pre and post MRI was courteous and caring and very clear . Would recommend without hesitation

After GP Diagnosis of OA from x-Ray after sudden onset of pain that continued for 7 weeks while waiting for referral decided to get MRI to check if more precise reason for sudden pain. The MRI was arranged within 2 days and results delivered within further 2 working days. Confirming more precise reason for pain. Now able to find specific exercises to help myself whilst still waiting for NHS referral. The whole process was efficient and telephone pre and post MRI was courteous and caring and very clear . Would recommend without hesitation

It is very rare to find a service that incorporates a very high degree of efficiency with a human edge. Scan.com does this. For my MRI whole body I was called immediately and spoke to doctors and staff who cared about the procedure I was going to have. Scan.com used a highly excellent provider for the MRI with staff that were super compassionate and explained everything. Ultimately the scan revealed abnormalities that will save my life and Scan.com made this happen. Thank you so much!

It was important to me to get a scan as soon as possible and the results given to my consultant. I had my scan within the next day of enquiring, process was made comfortable and stress free by the great staff. Thank you.

Lovely friendly staff make you at ease and throughout the scan checked to make sure I was OK during the scan. Highly recommended

I contacted scan.com on Wednesday. I got a phone call within 1 hour from a doctor to refer me then another 1/2 hour later to ask if I wanted an earlier appointment than I'd planned . I was in an MRI scanner at 3.30 on Thursday. Got my results back at 4.30 on Friday. Can't get better than that. Thanks.

Friendly staff short waiting time quick report on result

Very professional and helpful and explained how everything was going to happen and what to expect.

Very good staff put you at ease and quick results back would recommend this company

Quick, easy, next day results. I wish I'd done it a bit sooner to be honest. I love the NHS and worked extra shifts at A&E, ironically, to pay private. But for non-emergencies, and sports injuries, it's too long to wait. I'm glad I got it done (and my NHS GP issues glad I did too!).

I had a very positive experience with my private brain scan. The staff were professional and reassuring, and I didn't have to wait long for the appointment. The results came through quickly, which was a huge relief during a stressful time. I really appreciated the efficiency and the care I received - highly recommended.

Excellent service from start to finish. The care shown and explanation of what would happen was very informative and the team at the MRI centre at Newcastle Quays were first class. If you need an MRI, don't hesitate to engage with this company.

5 star service from start to finish. Acute issue with Left knee, unable to weightbear and in considerable pain. Appointment made within 2 days. Thorough discussion with Doctor prior to scan to assess suitability. Scan itself was very straightforward. Everything was explained to me in simple terms and I was made to feel very comfortable. I received the results 2 days later. The doctor called and clearly outlined again in simple terms what the findings were and possible treatment options. I also received the results electronically which enabled me to forward on to another clinician when I had decided on what line of treatment I wished to follow. Again this enabled me to get a quick appointment for treatment. All in all I was scanned, results received and treatment arranged within 7 days.

Scan very very professional. Follow up poor, still waiting for a follow up consultation on the scan results Thinking of cancelling the payment At last had the follow up telephone consultation 23rd June Asked again about obtaining MRI pictures !!

Very quick and efficient process from booking the appointment at 22:15 on a Saturday night to having the results explained to me within 5 days. Great service and great location with parking at the door (great for a bad knee) I would 100% use (hopefully not) this service again.

Speedy polite service fully complying with my requirements.

Very efficient, prompt and professional from contact by clinician to confirm which MRI(s) required, booking and confirmation of appointment, having the MRIs done and being shown images on screen immediately afterwards to receipt of report within 48 hours and phone call from clinician to discuss. Cannot recommend highly enough

Friendly and professional

The fast efficient service from getting scan to consultant phoneing with results in layman's terms so I understood .

From start to finish service excellent Appointment for mri made very easily plenty to choose from Follow up call re appointment made quickly Emma was extremely professional and informative MRI apt went smoothly staff very calming and again professional throughout Results within a couple of days followed by full and detailed report So grateful I was able to access this as never used the private route before Highly recommend

Extremely fast and customer focused service. The scan results were fully explained by their medical team with time allocated to discuss any concerns.

Very quick and efficient service

First all parts in stock ( rather than taking your money, then informing you there on back order. Second. All part came exactly as they said 100% service.

Requested an urgent MRI scan due to (a) facing a lengthy waiting list of over 11 weeks to see a neurologist via NHS / GP (b) not being able to access an MRI scan of my spine and brain via any other route and (c) facing an unknown and possible MS diagnosis with horrific nerve pain, paralysis of left hand side intermittently for half hour periods, unable to drive or work in the interim. I was able to access a scan via scan.com within a few days and received my results / report within 48 hours and a follow up call from a clinician giving me a diagnosis 24 hours thereafter / the clinician even phoned me on a Sunday! No MS diagnosis but some spondolosis and my GP’s secondary diagnosis of entrapped nerve now more likely. Instant stress reduction and better sleeping, led to reduced depression and my nerve pain settling. All well physically with no further paralysis and virtually no further arm / hand numbness or weakness followed. The scan was quick and I was provided with ear plugs, had all my questions answered by the radiographer and it was worth every penny of the £550 for brain and cervical MRI scans!

Excellent service from booking to the results. Fast and efficient. The staff were really helpful and the Dr was very informative. Can’t fault at all. Highly recommend

Great service and quick, thorough scan report. So pleased I followed my instinct to get a whole body scan. An aneurysm was found on the head scan, which has now been referred to an NHS neurosurgeon for review and follow-up.

Fantastic experience from the start to the end. Money definitely well spent. The radiologists were informative and caring and my consultant Emma, who rang me with the results was empathetic and caring. Highly recommend,

Very polite & helpful

Very quick and easy to book, very quick results.

Very quick and easy to book, very quick results.

Friendly, helpful staff. The report was easy to understand.

Friendly, helpful staff. The report was easy to understand.

The scan was carried out extremely efficiently and the radiographer and his assistant kept me fully informed of what was happening, both before the scan and during it, which was reassuring. I was also very pleased at the speed with which I was able to obtain an appointment and how quickly the results arrived, and was grateful for a clear explanation of these results.

The scan was carried out extremely efficiently and the radiographer and his assistant kept me fully informed of what was happening, both before the scan and during it, which was reassuring. I was also very pleased at the speed with which I was able to obtain an appointment and how quickly the results arrived, and was grateful for a clear explanation of these results.

Had the full body MRI for insights into my health. Obtained a scan quickly and was completed by professional staff. Results gave me reassurance about my health which I would not have had otherwise.

Had the full body MRI for insights into my health. Obtained a scan quickly and was completed by professional staff. Results gave me reassurance about my health which I would not have had otherwise.

Friendly staff and efficient service thanks.

Friendly staff and efficient service thanks.

Very efficient, polite and professional with a very comprehensive report, having links to definitions so that very technical terms are explained with clarity.

Very efficient, polite and professional with a very comprehensive report, having links to definitions so that very technical terms are explained with clarity.

From start to finish the experience was good.

From start to finish the experience was good.

I received support in finding the centre and was properly attended to despite the delay I experienced in meeting my appointment time. I'd recommend the scan centre.

I received support in finding the centre and was properly attended to despite the delay I experienced in meeting my appointment time. I'd recommend the scan centre.

The service was excellent. A clinician spoke to me , discussed the procedure and the type of scan I need. He understood the medical problem and chose the correct type of scan. It took about a week to get the scan results due to technical problems but I will not consider this as a problem., I also have to mention that they promptly refund the money for extra scans which I requested by mistake.

The service was excellent. A clinician spoke to me , discussed the procedure and the type of scan I need. He understood the medical problem and chose the correct type of scan. It took about a week to get the scan results due to technical problems but I will not consider this as a problem., I also have to mention that they promptly refund the money for extra scans which I requested by mistake.

This was a very good experience, from Speaking to the consultant to find out the best scan for my needs to having the scan, which was easy to find and the staff very professional. Would recommend to my family and friends should they need a scan.

This was a very good experience, from Speaking to the consultant to find out the best scan for my needs to having the scan, which was easy to find and the staff very professional. Would recommend to my family and friends should they need a scan.

From booking the appointment, to attending the appointment and the follow up correspondence, the whole experience has been trouble free and highly recommended. The team dealing with my case were exceptionally helpful and professional.

From booking the appointment, to attending the appointment and the follow up correspondence, the whole experience has been trouble free and highly recommended. The team dealing with my case were exceptionally helpful and professional.

Speedy booking system, excellent communications when a scan problem occurred. Very polite scan making you feel at easy and also a phone call with preliminary results was comforting and a simple eplanation of my results on the phone enabling a quick chat was also much appreciated.